Shipping policy
Shipping Policy
At UTM Printing, we are committed to fast, reliable order processing and delivery. Please review our shipping policy below for important details regarding processing times, shipping methods, and delivery expectations.
Order Processing Time
All orders are processed within same business day or next business day, depending on order volume and time of purchase.
- Orders placed before cutoff time may qualify for same-day processing and shipping
- Custom DTF transfers, UV DTF stickers, and gang sheet orders are prioritized for fast turnaround
- Orders placed on weekends or holidays will be processed the next business day
Shipping Methods & Delivery Time
We ship nationwide across the United States using major carriers such as:
- UPS
- FedEx
- USPS
Estimated delivery times:
- Standard Shipping: 2–5 business days
- Expedited Shipping: 1–3 business days
- Overnight Shipping: Next business day (when available)
Delivery times may vary based on location, carrier delays, and peak seasons.
Same-Day Shipping Guarantee
We proudly offer same-day shipping on most orders placed before our daily cutoff time.
- Applies to in-stock items and ready-to-print files
- Delays may occur if files require adjustments or approval
Local Pickup (Southern California)
Customers near Irvine, California can choose local pickup for faster order fulfillment.
- Pickup location: Irvine, CA
- Orders are typically ready within the same day
- You will receive a notification once your order is ready
Shipping Costs
Shipping rates are calculated at checkout based on:
- Package weight and dimensions
- Shipping method selected
- Delivery destination
We may offer free shipping promotions on qualifying orders.
Tracking Information
Once your order is shipped, you will receive a tracking number via email.
- Please allow up to 24 hours for tracking updates to appear
- Customers are responsible for monitoring shipment progress
Incorrect Address / Delivery Issues
Please ensure your shipping address is correct at checkout.
- We are not responsible for delays or losses due to incorrect addresses
- Additional fees may apply for address corrections or reshipments
Lost, Stolen, or Delayed Packages
Once a package is handed over to the carrier, it becomes their responsibility.
- We are not liable for lost, stolen, or delayed shipments
- However, we will assist in filing claims with the carrier when needed
Damaged Shipments
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the packaging and product
- We will review and resolve the issue promptly
International Shipping
At this time, international shipping may be limited or available upon request.
- Additional duties, taxes, and customs fees may apply
- Delivery times vary by country
Contact Us
If you have any questions about your shipment, please contact us: